SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide worldwide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of dilocta (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://dilocta.com/dilocta
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Pretty nice wallet. As described.
Good quality, delivery to Altai territory exactly a month, all according to the description, I recommend this store
Ordered 03.01.20, received 09.02.20. The store did not send the purse for a long time. The wallet itself is of good quality, the leather is natural, the lines are even.
Good store, I recommend! The store is in touch, the order is fully tracked. The quality of the purse is excellent, natural. Everything suits.✋
Delivery two weeks, large enough, in a male pocket I even think will not fit)) to the touch is extremely pleasant, to say what it is made I can not say but looks very expensive
The purse is good. Leather. There are many offices. The quality in my opinion is excellent. For such a price!
The wallet came in a branded bag. The store put a nice handmade souvenir. The material is pleasant, very similar to natural skin. And the smell! Such a smell was in Soviet shoe stores, when even in my thoughts there was no sewing shoes made of leatherette. I picked up a purse like my old one, but with a separate pocket for small things. In the old signature, this pocket was on a rag base. She rubbed and the change is now falling asleep. Here it is excluded, because everything is made of leather .. Button on the pocket with a clear, confident fixation.
Looks good, but expected a little more similarity with the mint skin-the cardholder of the same brand in this regard looks a little presentable. On the ends of the sections look rough, visible remains of glue
Came today late for 4 days. the quality is good in appearance.
The wallet is very cool! In addition to the parcel packaging was still packed in a bag. To touch the skin. Card compartments pile + pocket for small items. Smells like skin and chinese. Looks thousands at 3 (at the same time cost 815r), you can safely take for gifts.